Order Cancellation & Modification Policy

At Classicglam, we understand that interior design plans can shift. Perhaps you’ve measured your wall space again and realized a different fixture would suit the room better, or you’ve decided on a different finish for your lighting.

Because we prioritize a rapid 1-day handling time to ensure your wall lamps reach you as quickly as possible, the window for canceling or modifying an order is narrow. This policy outlines the specific procedures, timelines, and conditions for managing your order after it has been placed at https://classicglam.shop.

1. The “Window of Opportunity”

Our logistics system is designed for efficiency. Once an order is placed, it is transmitted almost immediately to our warehouse at 2513 Sand Hill Rd, Mount Morris, NY for picking, quality inspection, and secure packaging. To successfully cancel or change an order, your request must be received and processed before the daily order cut-off time.

Note: If you contact us after these deadlines, your order has likely been handed over to USPS, UPS, or FedEx. In such cases, the order cannot be intercepted.

2. Order Cancellation Procedures

If you wish to cancel your order entirely, please follow these professional steps:

• Immediate Email Notification: Send an email to support@classicglam.shop.
• Subject Line: Use the subject “URGENT: Order Cancellation – [Your Order Number]”.
• Required Information: Include your full name and the specific wall lamps you ordered.
• Confirmation: You will receive a confirmation email once the cancellation is successful.

3. Modifying Your Order

A. Changing the Shipping Address

Before Cut-off: We can update the address immediately. After Cut-off: Once the label is generated, we cannot change the destination. You may attempt to use UPS My Choice or FedEx Delivery Manager.

B. Changing the Product or Finish

Equal Value: We can manually update the item before the cut-off. Different Value: We recommend canceling the original order and placing a new one to ensure billing accuracy.

4. Cancellation & Change Summary Table

5. Refunds for Canceled Orders

If successful: You will receive a 100% refund, including shipping. We release funds immediately. Please allow up to 12 days for the transaction to reflect on your statement, though most are visible within 3-5 business days.

6. Orders Already in Transit

If the order has been dispatched: We do not recommend refusing delivery. The most secure method is to accept the delivery and then contact us for a pre-paid return label. Items must remain uninstalled and in original packaging.

7. Incorrect Items or Accidental Orders

If you accidentally clicked “Purchase” twice, reach out during support hours. Our team monitors for duplicate orders to catch errors before shipping.

8. Backordered or Out-of-Stock Items

If an item is unavailable: We will contact you within 1 business day. If we do not hear back within 48 hours, we will cancel the order automatically to release your funds.

9. Technical Errors During Checkout

If unsure if an order was placed: Check your email for a confirmation first. Do not attempt to place the order again immediately to avoid duplicate charges.

10. Professional Support Contact

Thank you for choosing Classicglam. We look forward to helping you illuminate your home.