Return & Refund Policy

At Classicglam, we recognize that choosing the perfect lighting for your home is a significant decision. A wall lamp is not just a functional object; it is an integral part of your interior design and atmosphere. We want you to be completely satisfied with every purchase made at https://classicglam.shop.

If a product does not meet your expectations, we offer a comprehensive, customer-first Return & Refund Policy. We have designed this process to be as straightforward and transparent as possible, ensuring that you can shop with absolute confidence.

1. Policy Overview

Our return and refund process is built on the foundation of professional service and customer trust. Unlike many retailers, we offer an extended return window and a “No Fee” guarantee to ensure that your experience with Classicglam is risk-free.

Policy Feature	Detail
Return Window	60 Days from the date of delivery
Refund Processing Time	Within 12 Days after receipt and inspection
Restocking Fees	$0.00 (No Fees)
Return Shipping Costs	Covered by Classicglam (No Fees)
Condition Required	New, unused, and in original packaging

2. The 60-Day Return Window

We understand that home renovation or redecoration projects can take time. Sometimes, you may not be able to install or test your new wall lamps immediately upon arrival. To accommodate your schedule, we provide a 60-day return window.

Start Date: The 60-day period begins on the day the carrier (USPS, UPS, or FedEx) marks your package as “Delivered.”
Eligibility: To be eligible for a return, your request must be initiated via email within this 60-day timeframe.
Late Returns: Requests made after 60 days will unfortunately not be eligible for a refund or exchange, except in cases of warranty-related manufacturing defects.

3. “No Fees” Guarantee

Classicglam is committed to a transparent pricing structure. We do not believe in penalizing customers for changing their minds.

No Restocking Fees: We do not charge a percentage of the item price for returning it to our inventory.
No Return Shipping Fees: If you need to return a lamp, we will provide you with a pre-paid shipping label at no cost to you.
Full Refunds: You will receive a refund for the full purchase price of the item, including the initial $6.99 shipping fee, provided the return meets our eligibility criteria.

4. Eligibility Criteria for Returns

To ensure we can continue offering a “No Fee” policy to all customers, we require that returned items meet the following professional standards:

Unused Condition: The wall lamp must not have been installed, wired, or modified in any way. Items that show signs of electrical installation or mounting marks are not eligible for a full refund.
Original Packaging: The item must be returned in its original manufacturer’s box, including all internal protective foam, bubble wrap, and structural supports. This is critical to prevent damage during the return transit.
Complete Components: All hardware, mounting brackets, screws, instruction manuals, and accessories must be included in the return package.
Resalable Condition: The product and its packaging must be in a condition that allows us to offer it to another customer.

5. Step-by-Step Return Process

We have streamlined our return process to minimize effort on your part. Please follow these steps to ensure a smooth transaction:

Step 1: Initiate the Request

Contact our support team at support@classicglam.shop within 60 days of delivery. Please include your Order Number (e.g., #CG1234), the name of the item(s), and the reason for the return.

Step 2: Receive Your Return Label

Once our team reviews your request (usually within 24 hours), we will email you a Pre-paid Return Shipping Label via USPS, UPS, or FedEx.

Step 3: Packaging Your Lamp

Carefully disassemble and secure the lamp in its original internal packaging. Place it inside a shipping carton and seal it with heavy-duty tape.

Step 4: Dispatch the Package

Affix the label and drop the package off at the nearest authorized carrier location.

6. Refund Processing and Timeline

Once your return package arrives at our facility, it undergoes a professional inspection process.

Inspection Window: Our warehouse team will inspect the item within 2–3 business days.
Refund Approval: Once the inspection is successful, we will issue your refund.
The 12-Day Guarantee: We commit to completing the entire refund process within 12 days from receipt.

Please Note: Your bank may take an additional 3–5 business days to post the transaction to your account.

7. Damaged, Defective, or Incorrect Items

Items Damaged in Transit

If your lamp is broken during shipping: Do not install it. Report immediately to support@classicglam.shop with photos. We will send a replacement or issue a full refund immediately.

Defective Items

If the lamp fails to function upon initial testing, we will provide a full replacement or refund.

Incorrect Items Received

In the rare event we ship the wrong model, we will provide a pre-paid label and ship the correct lamp via expedited transit.

8. Exchanges

The easiest way to exchange is to return your original item for a full refund and place a new order for the preferred lamp. This ensures the new item is reserved and shipped as quickly as possible.

9. Non-Returnable Items

Items professionally installed, hardwired, or with cut wires.
Items missing original manufacturer packaging.
Gift cards and items marked as “Final Sale”.

10. Cancellation Policy

Before Shipment: Contact us before 5:00 PM EST. After Shipment: You must receive the item and follow the standard 60-day return process.

11. Return Shipping Address

Classicglam Returns
2551 Trailwood Dr, Cantonment, FL 32533, United States

12. Gift Returns

If you have the order number, we can provide store credit. If not, contact us with the sender’s details, and we will do our best to help.

13. International Returns

Currently, Classicglam only ships to and accepts returns from within the United States.

14. Support and Assistance

Email: support@classicglam.shop

Phone Support Hours: Mon – Sat, 8:00 AM – 7:00 PM (EST)

Response Time: We aim to respond within one business day.

15. Summary of Customer Rights

Customer Need	Our Commitment
I changed my mind.	You have 60 days for a full refund.
The lamp is broken.	Immediate replacement or refund at no cost.
How much is the return label?	It is free. We pay for return shipping.
When will I get my money?	Within 12 days of receipt at our warehouse.

16. Final Agreement

By purchasing from https://classicglam.shop, you acknowledge that you have read and agreed to this Return & Refund Policy.

Our goal is to ensure that your home is filled with light and style, and we will work tirelessly to ensure your experience with Classicglam is nothing short of exceptional.