Shipping & Delivery Policy

Welcome to Classicglam. We take immense pride in providing high-quality wall lamps and lighting solutions to enhance the aesthetic of your home. Our commitment to excellence extends beyond our products to our logistics and delivery services. We understand that when you purchase lighting, you want it to arrive safely, promptly, and at a predictable cost.

This Shipping Policy outlines our procedures, timelines, and commitments to ensure a transparent and seamless shopping experience. By placing an order at https://classicglam.shop, you agree to the terms outlined below.

1. Shipping Overview

Classicglam is dedicated to ensuring that your wall lamps are handled with the utmost care. Given the fragile nature of lighting fixtures, our shipping process includes rigorous quality checks and secure packaging protocols. We primarily serve customers within the United States, utilizing the nation’s most reliable courier services to bridge the distance between our warehouse and your doorstep.

2. Shipping Costs and Destinations

We believe in simplicity and transparency. Instead of complex shipping calculations based on weight or distance, we offer a straightforward flat-rate shipping fee for all domestic orders within the United States.

• Shipping Area: Currently, we ship exclusively to addresses within the contiguous United States.
• Shipping Fee: A flat rate of $6.99 USD applies to all orders.

This flat rate ensures that whether you are ordering a single accent sconce or multiple fixtures for a full room renovation, your shipping costs remain predictable and affordable.

3. Shipping Timelines and Order Cut-off

To provide the most accurate delivery estimates, we break our timeline down into two distinct phases: Handling Time and Transit Time. Please note that all timeframes are calculated based on business days (Monday through Friday), excluding federal holidays.

Order Cut-off Time

• Our daily order cut-off time is 5:00 PM Eastern Standard Time (EST).
• Orders placed before 5:00 PM EST will begin processing within our standard handling window.
• Orders placed after 5:00 PM EST, or on weekends/holidays, will be processed starting the following business day.

Detailed Delivery Timeline

4. Shipping Carriers and Methods

To ensure your wall lamps arrive in pristine condition, Classicglam partners with leading logistics providers. Depending on your location and the size of your order, we utilize the following carriers:

• USPS (United States Postal Service): Typically used for smaller fixtures and residential deliveries.
• UPS (United Parcel Service): Utilized for standard and larger shipments requiring robust tracking and reliability.
• FedEx: Employed for expedited transit and delicate handling of larger lighting components.

The choice of carrier is made at the discretion of our logistics team to ensure the safest and most efficient delivery route for your specific order.

5. Order Processing Procedure

Once you click “Complete Purchase,” our team initiates a multi-step process to ensure your order is handled professionally:

1. Verification: We verify payment details and shipping addresses to prevent fraudulent transactions and delivery errors.
2. Quality Inspection: Each wall lamp is inspected for structural integrity and finish quality. We ensure all mounting hardware and instructions are included.
3. Secure Packaging: Because wall lamps often contain glass or delicate metalwork, we use reinforced boxing and internal cushioning (bubble wrap, molded foam) to mitigate the risk of transit damage.
4. Labeling and Dispatch: Once the package is sealed, it is handed over to the selected carrier (USPS, UPS, or FedEx) within our 1-day handling window.

6. Order Tracking

We believe that keeping our customers informed is a cornerstone of professional service.

• Tracking Number: Once your order has been dispatched from our facility, you will receive an automated shipping confirmation email. This email will contain your unique tracking number and a link to the carrier’s website.
• Real-Time Updates: You can monitor the progress of your shipment from our door to yours. Please allow up to 24 hours for the tracking information to update once the carrier has scanned the package.
• Multiple Packages: In some instances, if you order multiple different styles of lamps, they may ship in separate boxes to ensure maximum protection. In such cases, you will receive tracking numbers for each individual package.

7. Delivery Address and P.O. Boxes

It is the responsibility of the customer to provide a complete and accurate shipping address.

• Address Accuracy: Please double-check your house number, street name, and zip code. Classicglam is not responsible for orders delivered to an incorrect address provided by the customer.
• P.O. Boxes & APO/FPO: Due to the size and fragility of our wall lamps, we recommend shipping to a physical residential or business address. Some larger fixtures may not be eligible for delivery to P.O. Boxes via certain carriers.
• Redirection: Once a package has been dispatched, we are unable to redirect it to a different address. If you notice an error in your address after ordering, please contact support@classicglam.shop immediately before the 5:00 PM EST cut-off.

8. Cancellations and Modifications

If you change your mind shortly after placing an order, please contact us immediately.

• Before Cut-off: If you contact us before the 5:00 PM EST cut-off on the day of your order, we can usually cancel or modify the order.
• After Dispatch: Once an order has entered the handling phase or has been picked up by the carrier, it cannot be canceled. In this event, you must follow our standard return process after the item is delivered.

9. Damaged, Lost, or Missing Packages

Despite our best efforts in packaging, the transit process can occasionally be unpredictable.

Damaged in Transit

If your wall lamp arrives with visible damage to the packaging or the product itself:

• Document the Damage: Take clear photos of the exterior box and the damaged item.
• Contact Us: Email support@classicglam.shop within 48 hours of delivery.
• Resolution: We will work with the carrier to file a claim and arrange for a replacement or a refund at no additional cost to you.

Lost Packages

If your tracking information shows “Delivered” but you have not received the package:

• Check with neighbors or building management.
• Wait 24 hours, as carriers sometimes mark items as delivered prematurely.
• If the package remains missing, contact us so we can initiate a trace with the carrier.

Items Missing from Order

If you receive your package but an item is missing, please check your tracking email to see if your order was split into multiple shipments. If all items were supposed to be in one box, contact our support team immediately.

10. Delays in Shipping

While we strive to meet the 3-7 day total delivery window, certain external factors may cause delays:

• Weather Conditions: Severe storms or natural disasters can disrupt carrier networks.
• Peak Seasons: During high-volume periods (such as Black Friday or the December holiday season), carriers may experience delays.
• Incomplete Address: Missing apartment numbers or incorrect zip codes will delay processing and transit.

In the event of a significant delay, our team will do our best to communicate these changes to you via email.

11. Taxes and Duties

For orders within the United States, applicable sales tax will be calculated and displayed at checkout based on your state and local tax laws. As we only ship domestically within the US, you will not be subject to any international customs duties or import fees.

12. Safe Delivery and Signature Requirements

To ensure the safety of your purchase, some high-value orders may require a signature upon delivery. This is at the discretion of Classicglam or the shipping carrier. If you are not available to sign for the package, the carrier will typically leave a door tag with instructions for redelivery or pickup at a local facility.

13. Summary of Shipping Terms

14. Contact Information

At Classicglam, we are committed to providing a professional and supportive shopping environment. If you have any questions regarding your shipment, the status of an order, or our shipping practices, please do not hesitate to reach out to our dedicated support team.

Our team monitors emails closely during support hours and typically responds within 24 hours on business days. We appreciate your business and look forward to helping you illuminate your space with our signature wall lamps.

15. Compliance and Final Notes

This shipping policy is designed to be clear and comprehensive. By shopping with us, you acknowledge that you have read and understood these terms. We reserve the right to update this policy as needed to reflect changes in carrier services or internal logistics improvements. Any updates will be posted directly to this page.

Thank you for choosing Classicglam. Your trust is our most valued asset, and we are dedicated to delivering excellence to your doorstep.