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Frequently Asked Questions (FAQs)
Welcome to the Classicglam Help Center. Our goal is to provide total transparency so you can shop with confidence.
1. General Information
What kind of products does Classicglam sell?
Classicglam specializes exclusively in high-quality wall lamps and sconces. We focus on premium lighting solutions that combine aesthetic elegance with functional durability. Our curated collection includes a variety of styles, from vintage brass finishes to modern minimalist designs.
Where is Classicglam located?
Our headquarters and primary fulfillment center are located at: 2551 Trailwood Dr, Cantonment, FL 32533, United States. All orders are processed and dispatched directly from this location to ensure consistent quality control.
Is Classicglam a secure place to shop?
Yes. We prioritize digital security. Our website is protected by 256-bit SSL encryption, and we partner with PayPal for all payment processing. This ensures that your financial information is never stored on our servers.
2. Shipping & Delivery Logistics
How much does shipping cost?
| Shipping Option | Cost | Coverage |
|---|---|---|
| Standard Flat Rate | $6.99 USD | All orders within the contiguous U.S. |
What is your order cut-off time?
Our daily cut-off time for order processing is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after this time will be processed starting the next business day.
How long will it take for my wall lamp to arrive?
| Phase | Duration | Description |
|---|---|---|
| Handling Time | 1 Business Day | Picking, quality inspection, and packaging. |
| Transit Time | 2 – 6 Business Days | Movement from our NY facility to your doorstep. |
| Total Delivery | 3 – 7 Business Days | The complete window from order to arrival. |
3. Orders & Payment
What payment methods do you accept?
We offer a secure checkout experience powered by PayPal. You can pay using your PayPal balance or any major credit/debit card (Visa, Mastercard, Amex, Discover).
I don’t have a PayPal account. Can I still buy from you?
Yes. When you reach the checkout page, simply select the “Debit or Credit Card” option to complete the transaction as a guest.
4. Returns & Refunds
What is your return policy?
We offer a generous 60-day return window from the date of delivery. If you are not satisfied, we provide a “No Fee” return experience: no restocking fees and free return shipping.
How long does it take to get my refund?
Once your return arrives and passes inspection, we process your refund within 12 days to your original payment method.
5. Product & Installation
Are bulbs included with the wall lamps?
Unless explicitly stated, bulbs are generally not included. This allows you to choose the color temperature and brightness that best fits your room’s ambiance.
Do I need a professional to install these lamps?
For safety, we strongly recommend that all wall lamps be installed by a licensed professional electrician to ensure proper wiring and prevent electrical hazards.
6. Support & Contact
Email: support@classicglam.shop
Address: 2551 Trailwood Dr, Cantonment, FL 32533, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
7. Troubleshooting
What should I do if my lamp arrives broken?
Take photos of the damaged box/item and email support@classicglam.shop within 48 hours. We will ship a replacement or issue a full refund immediately.
8. Privacy & Data Security
We only share necessary data with essential service providers (Logistics and Payments). We never sell your personal information to marketing firms or third parties.
9. Why Shop at Classicglam?
We focus on a single product category—wall lamps. This allows us to provide expert-level support, a 1-day handling guarantee, and unmatched quality control. Based in New York, we are committed to professional service and high-quality craftsmanship.
Thank you for choosing Classicglam. We look forward to illuminating your home.