Q: How much does shipping cost?
A: We offer a transparent flat-rate shipping fee of $6.99 for all orders within the United States.

Q: How long will it take to receive my order?
A: Total delivery time is estimated at 4–9 business days. This includes 1–3 business days for order processing and 3–6 business days for transit time.

Q: Do you ship internationally?
A: Currently, Classicglam exclusively serves and ships to addresses within the United States to ensure the highest standards of delivery speed and service quality.

Q: Can I cancel or modify my order?
A: Yes, you can request a cancellation or modification within a 4-hour window from the time of purchase. Please contact us at support@classicglam.shop immediately with your order number.

Q: What is your return policy?
A: We provide a 30-day return policy. Items must be uninstalled, in their original packaging, and in the same condition as when you received them.

Q: Who pays for return shipping?
A: Classicglam provides pre-paid labels for defective or incorrect items. For returns based on personal preference, shipping costs are the responsibility of the customer as detailed in our Refund Policy.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All transactions are secured with SSL encryption and processed through PCI-compliant gateways.

Q: When will I see my refund?
A: Once your return is inspected and approved, the credit will be applied to your original payment method within 5 to 10 business days.

Q: What if my fixture arrives damaged?
A: Please inspect your lighting upon delivery. If an item is damaged or defective, contact us within 48 hours. We will prioritize a replacement or full refund at no additional cost.

Q: How do I contact your team?
A: You can reach our dedicated support team, managed by Brian E. Mallaber, via email at support@classicglam.shop. We are available Monday – Saturday, 8:00 AM – 7:00 PM (EST).

Still have questions?

We are here to help you illuminate your home perfectly.

Email: support@classicglam.shop

Address: 2513 Sand Hill Rd, Mount Morris, NY 14510, United States